We’re sure that you’ll love your Roomy item, but on the rare occasion that it isn’t 100% right just send it back and we’ll be more than happy to give you a full refund or an exchange (This excludes items made or ordered specifically to your requirements and personalised items) Just make sure that the product is in its original packaging and accompanied by proof of purchase (receipt or despatch invoice) and return the unworn item to us within 30 days.
Send the item back to the address shown below (we recommend sending the item back using a tracked post service).
A-05#,Jewelry Building, 68 Xihuan Road,
Please be aware that we’re unable to refund the cost incurred to post the item back to our Returns Centre .
Please don’t hesitate to contact our friendly Customer Services team free on +86 (774) 395 6589 if you have any questions about our returns policy. They’re here to help you Monday-Friday, 9am-6pm excluding Bank Holidays.
Please note that we are unable to offer exchanges or refunds on bespoke items or special orders. Bespoke or specially ordered products may only be returned if the goods are faulty or were supplied incorrectly. This does not affect your statutory rights.
There are certain types of rings that we are unable to re-size. Depending on the metal and style of the ring, for example whether it has a design or stones set around the band, it may not be possible for us to adjust it. With this in mind, please ensure your ring is unworn if you require a different size, as we may need to exchange it.
We believe that all of our products are of the highest quality and will guarantee everything against manufacturing defects. These rights are additional to and do not detract from your statutory rights.